Newsletter

Categories

PRODUCT WARRANTY

 Compatible Ink and Toner Cartridge Guarantee

 Aussie Ink and Toner guarantees all of our online products are free of any manufacturer faults or defects. Our entire range of compatible ink and toner cartridges are of the best quality and reliability for your printing needs.          

Each ink and toner cartridge has been manufactured to the highest OEM standards with ISO9001:2000 certified plant, and utilises equipment from Germany and Switzerland, ink from USA, and sponges from Germany.

Our products have a 3 year shelf life, are 100% brand new and are guaranteed not to cause any damage to your printer on the proviso that the products are used under normal operating conditions. If our products do not meet this standard promise during the 3 year warranty period, Aussie Ink and Toner will replace or refund your purchase upon return of the purchased product(s), used or unused.

If, by chance, your printer is damaged by any of our products; Aussie Ink and Toner will repair or replace your printer subject to the following conditions:

  • ·       Evidence that our products have been used in accordance to manufacturer instructions.
  • ·       Evidence that the printer has been used in accordance to manufacturers instructions.
  • ·       An independent report by an authorised repairer is sent to us with your claim.
  • ·       Print samples must be sent in with your claim.
  • ·       Please be aware that any cost(s) associated with the cleaning and regular maintenance of your printer and the identification of any existing printer problem(s) will not be covered under this policy and these cost(s) will be the responsibility of the customer.
  • ·       If this is the case and you wish to make a claim, please contact us as soon as the problem occurs and we will be more than happy to assist you in any way.
  • ·       We recommend that in any event, you should contact the technical support of your printer manufacturer to help you troubleshoot and identify any issues that may arise.

Our ink cartridges do come with chips and will work just like the originals. The level of ink for each cartridge can be determined by your printer screen or printer interface on your computer.

At Aussie Ink and Toner, we firmly believe that your satisfaction is our responsibility and we endeavour to make your experience in dealing with us in any way, a smooth and comfortable one. We respond to every enquiry 100% of the time and we will take every measure to ensure your satisfaction.